Supporting Students with School Refusal and Anger Issues

In this workshop, participants will learn practical interventions to help students who refuses to attend school and display anger symptoms. Participants will be required to bring real work cases and apply taught interventions into these cases as the class progresses.


Jeannie Ho

Current Status
Not Enrolled
SGD 600.00
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Course Overview

Children and adolescents face wide ranges of pressure within and outside the school context. These can vary from family, social & relationships, family, academic stresses on top of their own biological, cognitive and psychological changes.  When they are unable to cope with these challenges, they are likely to become frustrated and this can manifest as school refusal and anger problems.

In this workshop, we will examine the different expressions of emotions to more accurately label what the students may be experiencing, learn the risk and protective factors associated with emotional and behavioural issues, learn the principals and techniques of motivational interviewing better understand the students’ challenges, and discuss intervention strategies to address these concerns.

Each participant is required to bring a real case that they encountered at work/home on either school refusal or anger issues, or both.  Through role-plays and group discussions of the real-life cases, motivational interviewing techniques and application will be applied.

Learning Objectives

  • Spot and label the emotions that drives thoughts, thinking traps and consequential behaviours
  • Learn the risk and protective factors associated with emotional and behavioural issues
  • Identify external and internal reasons behind school refusal
  • Learn motivational interviewing principles, techniques, and interventions to support students refusing to go to school
  • Understand adaptive and maladaptive anger and related emotions
  • Practice interventions to support angry students

Target Audience

  • HOD Student Management, HOD Discipline
  • School Counsellors, AEDs & Teachers
  • Social Workers & Counsellors working in VWOs​
  • Parents

7 hours

Workshop Topics:

Part A:  Understanding the multi-dimensions of Emotions and Thinking Traps to more accurately label and support what students and parents are experiencing

Activity: Self-discovery exercise using an adapted Emotions Map, and how emotions drives thoughts and behaviours

Part B: Understand vulnerability in children and adolescents, and Risk and Protective factors

Activity: Using case studies presented by participants, we will identify risk and protective factors, emotions and thinking traps that the students may be experiencing

Part C: School Refusal: Identify Internal and External stressors that drive school refusal behaviour

Use the Principles and Techniques of Motivational Interviewing (MI)* to engage and empower students to move towards change.   (* Motivational Interviewing is a “client centred approach for enhancing intrinsic motivation to change by exploring and resolving ambivalence” (Miller, Rollnick, 2002).  The key emphasis is on understanding the patients’ internal frame of reference, present concerns, and discrepancies between behaviours and values.)

  • MI Principles: Empathy, Action vs Values, Roll with Resistance, and Empower Self-efficacy
  • MI Techniques: EFEP – Engage, Focus, Evoke, and Plan

Activity:  Role-play the case-studies, and apply the principles and techniques of motivational interviewing, so that participants can put them into practice immediately after the training at their workplace or home

Part D: Anger Problems

  • Identify the differences between adaptive and maladaptive anger
  • Identify triggers and warning signs
  • Learn anger management techniques – a mindfulness self-care exercise

Activity: Using the case studies, consolidate and apply the emotions map, motivational interviewing principles and techniques to develop an intervention program

About the Trainer

Jeannie Ho
Jeannie Ho holds a Master degree of Social Science (Counselling). Some years later, she studied and obtained a Master degree of Gerontology.Jeannie was the Director for Care Planning at a major healthcare organization where she developed a self-care program to equip care staff to have a better understanding of death, grief, burnout and emotional resilience. Prior to this role, she oversaw the community case management where she collaborated closely with the regional health systems, government decision-makers, community partners, corporate & individual volunteers. She also managed a team of social workers, case workers, program staff and volunteers.Among her other career highlights, Jeannie sat on the Senior Management board at a government-funded Special Needs School running multiple centres around the Singapore island. She worked with social workers, psychologists and teachers.Jeannie co-edited two books: Many Dawns – a brief history of services for individuals with intellectual disability in Singapore, and A Special Journey – recounting MINDS’ 50 years journey, challenges, developments and achievements in the special education sector. She also spearheaded the Caregivers Support Group, brought in the Diploma in Disability Studies from the University of Sydney to Singapore which became the mainstream education for persons working with adult persons with intellectual disability.

Available Funding

Normal Fees: S$600
SkillsFuture Credit: Can be used to pay course fee fully or partially
NTUC UTAP: NTUC union members enjoy 50% unfunded course fee support, capped at $250 or $500 (aged 40 years old and above)
NCSS VCF Pre- Approval Funding: $240
​​Schools & Ministries: e-invoicing via